RoboForex Customer Support: 24/7 Live Chat, Tickets, Phone and Disputes

RoboForex says its Live Support specialists are available 24 hours a day, 7 days a week. You can reach them through live chat on the website and in its apps, through the ticket system in your Members Area, by phone, or by email at [email protected]. On its trading platform page, RoboForex says the average response time in chat is under 30 seconds.

For disputes support can't settle, RoboForex's membership of the Financial Commission gives you an outside route.

Which channel to use

Self-help first

RoboForex's Help Center covers account opening, verification, the Members Area, payments, MetaTrader login and trading, WebTrader and MobileTrader, R StocksTrader and copy trading. Many common problems, such as 'Invalid account', 'No connection' or 'Not enough money' in MetaTrader, have step-by-step answers there.

Common issues and fixes

What to include in a ticket

• Your Members Area email and the trading account number.
• The platform and server you use.
• The date, time and any order or transaction number.
• Screenshots of errors.
• For payments: method, amount and any reference.

Escalating to the Financial Commission

If RoboForex support can't resolve a dispute, you can apply to the Financial Commission, an independent body of which RoboForex is an 'A' category member. RoboForex says applications can be made in English, Russian, Spanish or Chinese and are answered in seven days, and that decisions are binding on members. If a member refuses a judgment, the Commission's compensation fund pays up to €20,000 per case. Our RoboForex regulation guide explains more.

Contact details

RoboForex Ltd's registered address is 2118 Guava Street, Belama Phase 1, Belize City, and its business address is Belize Marina Towers, Newtown Barracks, Belize City. RoboGate Ltd is listed at Waterport Wharf, Gibraltar. The support phone number is +593 964 281 548.

Staying safe

• Only contact RoboForex through channels listed on its website.
• Never share passwords; support won't need them.
• Keep 2FA on, so a leaked email alone can't move your money.

Getting a faster answer

Start with a clear first message: say what you were doing, what happened and what you expected, with your account number and a screenshot. Support teams solve well-described problems far faster than vague ones, and a precise first message avoids a back-and-forth that can add hours.

For anything involving money or personal details, open a ticket in the Members Area rather than relying on chat. Tickets are tied to your verified account, keep a written record, and give you something to point to if you later need to escalate.

Account security help

If you lose access to your verified phone number, RoboForex asks you to send your new number in international format through a ticket or to [email protected]. Forgotten Members Area passwords are reset with Forgot Password on the login page, and RoboForex emails instructions. Trading account passwords are changed in the Members Area with an email confirmation code.

If you think someone else has accessed your account, change all three passwords, the Members Area, trading and wallet passwords, and contact support straight away.

Languages and regions

RoboForex runs its website in many languages and routes requests by department and language through its contact form. Financial Commission applications can be made in English, Russian, Spanish or Chinese, which helps clients who prefer not to argue a complaint in English.

Using the Help Center well

RoboForex's Help Center is organised by topic: verification, the Members Area, account opening, payments, MetaTrader login and trading, WebTrader and MobileTrader, R StocksTrader, promotions and four sections on copy trading. Many answers include step-by-step instructions and worked examples, such as how copy trading volumes are calculated or how ECN commission is charged.

Searching there first often solves a problem faster than waiting for a reply, especially for technical errors in MetaTrader, which have their own troubleshooting articles.

Support for partners and Traders

Copy trading Traders and partners have their own sections in the Help Center, covering commission schemes, the Copy Partner Dashboard and partner programs. For questions outside those answers, the same 24/7 live chat and ticket system apply.

Whatever the issue, keep the ticket number and any reply. If a problem later needs escalating, a dated record of what you reported and when is the strongest evidence you can have.

Support is there for account and platform issues; it doesn't give trading advice. For market views, RoboForex publishes analysis and forecasts on its website.

Frequently asked

Related reading

• Is RoboForex safe?
• RoboForex withdrawal
• How to open a RoboForex account
• RoboForex platforms
• RoboForex copy trading
• Our full RoboForex review