Forex Scams in the UK: How to Report Them to Report Fraud
Lost money to a forex scam? Call your bank on 159 first, then report to Report Fraud (Action Fraud's replacement) and the FCA. Here is what to do, in order, and what reimbursement you can expect.
If you have been caught by a forex scam in the UK, act in this order: contact your bank straight away (dial 159 to reach most UK banks' fraud teams), then report the crime to Report Fraud at reportfraud.police.uk or on 0300 123 2040, then tell the FCA on 0800 111 6768. Action Fraud no longer exists. It was replaced by Report Fraud, run by the City of London Police, in December 2025. If you live in Scotland, report to Police Scotland on 101 instead.

Speed matters more than anything else. Banks can sometimes freeze money that has not yet left the receiving account, and the clock on reimbursement claims starts with your last payment. Below are the main types of forex scam hitting UK consumers, exactly where to report, what refunds are and are not available, and the second wave of fraud that targets people who have already lost money.
| Your bank | Call 159, or the number on the back of your card |
|---|---|
| Report Fraud (England, Wales, Northern Ireland) | reportfraud.police.uk, 0300 123 2040 |
| Scotland | Police Scotland, 101 |
| FCA consumer helpline | 0800 111 6768 |
| APP scam reimbursement limit | Up to £85,000 per claim, possible £100 excess |
| Time limit for APP claims | 13 months from the last payment |
The main forex scams in the UK
Forex scams change their packaging constantly, but a few patterns account for most of what the FCA and police see. The FCA published 2,329 warnings about unauthorised firms in 2025, up from 2,240 in 2024, and a large share involve trading and investment offers.
| Scam type | How it works | Tell-tale sign |
|---|---|---|
| Clone firm | Fraudsters copy the name, address and firm reference number (FRN) of a genuine FCA-authorised firm, then use their own phone number, email and website | Contact details that do not match the FCA Register entry |
| Fake broker with an "account manager" | A slick platform shows profits on your deposits, and a friendly manager urges you to add more, then blocks withdrawals with "fees" or "taxes" | Pressure to deposit more, and withdrawals that never quite arrive |
| Signal groups and finfluencers | Telegram, WhatsApp or Instagram groups sell "guaranteed" signals or funnel members to an unregulated broker that pays them a commission | Screenshots of profits, luxury lifestyle posts, a referral link |
| Romance-led trading scam ("pig butchering") | Someone builds a friendship or relationship online over weeks, then introduces a "trading app" where your balance appears to grow | A new online contact who talks about their trading success and offers to teach you |
| Recovery scam | After a loss, a "recovery firm", "lawyer" or even someone posing as the FCA or police offers to get your money back for an upfront fee | Any request for payment to recover lost funds |
| Bot and "AI trading" schemes | An automated system promises fixed daily or monthly returns, often paid in crypto | Returns quoted as a steady percentage with no losing months |
The FCA's own forex scams page makes a point worth repeating: most victims report that they initially received some returns. Early withdrawals of small amounts are often allowed to build trust before the larger deposits come in. A first successful withdrawal proves nothing about a firm.
Clone firms deserve extra attention in the UK because they hide behind real authorisations. The check is simple: find the firm on the FCA Register yourself, not via a link they send, and confirm that the website, phone number and email match. If the Register has no contact details, call the FCA. Our guide on how to check a broker on the FCA Register walks through it.
What to do in the first hour
- Stop paying. Do not send any further money, whatever you are told about releasing withdrawals, taxes, insurance or verification fees.
- Call your bank. Dial 159 from a phone you trust, or use the number on your card. Ask for the fraud team, explain it is an investment scam, and give the dates, amounts and recipient details of every payment.
- Secure your accounts. If you installed remote-access software such as AnyDesk at the scammer's request, uninstall it, change your online banking and email passwords, and tell your bank.
- Report the crime. Use Report Fraud (England, Wales and Northern Ireland) or Police Scotland on 101. Note your crime reference number.
- Tell the FCA. Report the firm through the FCA's website or on 0800 111 6768 so it can publish a warning and protect others.
- Keep everything. Screenshots of the platform, chat logs, emails, call records, bank statements and the website address, before the scammers delete them.
Card payers should ask their card issuer about a chargeback. Where you paid more than £100 and up to £30,000 by credit card for a single item or service, Section 75 of the Consumer Credit Act may also apply. Neither is guaranteed for investment losses. Card schemes set their own time limits for chargebacks, and they vary, so raise it straight away rather than relying on a figure you have read online.
Where to report: Report Fraud, the FCA and the platforms
Report Fraud is the national reporting service for fraud and cyber crime in England, Wales and Northern Ireland, run by the City of London Police. It went live in December 2025 and had its full public launch in January 2026, taking over from Action Fraud. Old Action Fraud links now redirect to it. Many websites, including some that rank well for this topic, still tell you to call Action Fraud. The service now has a new name and website, reportfraud.police.uk, while the phone number, 0300 123 2040, stayed the same.
The FCA is not a police force and cannot recover money, but your report helps. It adds firms to the FCA Warning List, feeds its work against unauthorised promotions, and gives it evidence for prosecutions. Report scam adverts to the platform they appeared on as well, and forward suspicious texts to 7726, the free spam reporting number used by UK mobile networks.
Be realistic about what happens next. A police report creates a record and may help investigators link your case to others, but most victims do not get a personal investigation, especially when the fraudsters are overseas. The report still matters, because your bank may ask for the reference number when it assesses your claim.
Refunds: what the APP reimbursement rules cover
Since 7 October 2024, UK payment firms have had to reimburse most victims of authorised push payment (APP) fraud. That is where you were tricked into sending money yourself, by bank transfer, to an account controlled by a fraudster. The Payment Systems Regulator introduced the rules, and these are the main points:
| Rule | What it means for you |
|---|---|
| Maximum reimbursement | Up to £85,000 per claim |
| Excess | Your bank may deduct up to £100 |
| Time limit | Claim within 13 months of the last payment in the scam |
| Payments covered | Faster Payments and CHAPS transfers from a UK account to another UK account |
| Payments generally not covered | Card payments, cryptocurrency transfers, international payments, and transfers to another account in your own name (for example your own crypto exchange account) |
| Grounds for refusal | Gross negligence, or if you were part of the fraud |
Many forex scams route money through a crypto exchange account opened in your own name, then on to the fraudster. The first leg is a transfer to yourself, and the second is a crypto transfer, so APP reimbursement often does not apply. Ask your bank anyway, and if it refuses, you can complain and then go to the Financial Ombudsman Service, which is free.
If your bank turns you down, ask for a final response in writing. You then have six months to take the complaint to the Financial Ombudsman Service. It looks at whether the bank should have spotted warning signs or intervened, even in cases that fall outside the APP scheme. Our Ombudsman guide explains the process.
The FSCS will not help with a scam. It covers you when an authorised firm fails and money it held for you is missing, not when you sent funds to fraudsters. See our FSCS guide for what it does cover.
What not to do: recovery scams
Victims are often targeted a second time, and the second approach can be more convincing than the first. The FCA warns that fraudsters may contact you with an offer to get your money back or buy back your investment after you pay a fee. Callers pose as a "fund recovery company", a "solicitor", a "blockchain investigator", or someone from the FCA, the police or an international regulator. Some of them know exact details of your loss, because they are the same criminals or bought your data from them.
- Never pay an upfront fee to recover money. Genuine public bodies do not charge to return funds.
- Assume unsolicited contact is hostile. Legitimate help does not find you; you go to it.
- Do not install remote-access software for anyone offering to "trace" your funds.
- Check any solicitor on the Solicitors Regulation Authority register and call the firm on a number you have found independently.
- Be wary of "crypto tracing" reports sold for large fees that end with a demand for more money to release funds.
Proper legal advice from a genuine, regulated solicitor is a different thing, but be clear-eyed about the odds. A lawsuit against offshore fraudsters is slow and expensive, and in most cases the money is gone long before a court is involved. Your bank and the Ombudsman are usually the realistic routes.
How to protect yourself next time
Almost every scam above fails one of four simple checks. Run them before you send a penny, and treat any firm that complains about you checking as having told you everything you need to know.
- Search the firm on the FCA Register and confirm its contact details match. Check the FCA Warning List too, but remember that absence from it is not proof of safety.
- Ignore anything that arrived unsolicited: cold calls, DMs, WhatsApp groups you were added to, or a new online friend with a trading tip.
- Treat guaranteed or steady high returns as a scam signal. Genuine UK CFD providers must publish the share of retail accounts that lose money, and at the larger firms it sits between roughly 61% and 74% at the time of writing (September 2026).
- Never let anyone else control your trading account, your bank app or your computer.
Pay a broker only from a UK account in your own name to an account in the firm's own name, never to a private individual or a "partner" company. Our guide to funding a trading account from a UK bank covers the payment checks, and slow withdrawals at a genuine offshore broker are a different problem from fraud, as our look at IC Markets GBP deposits and withdrawals shows.
Our scam broker list and our guide to finfluencers and Telegram signal groups cover more warning signs.
Margaret was contacted on social media by a man who, over several weeks, talked about his success trading gold and forex. He helped her open an account on a trading website and she sent £4,000 by bank transfer. Her balance appeared to rise to over £9,000, so she sent a further £11,000. When she asked to withdraw, she was told to pay a £2,300 "release tax". Her daughter recognised the pattern. Margaret called 159 that evening, reported to Report Fraud the next morning and gave her bank the crime reference number. Because both payments were UK bank transfers to UK accounts and she had not ignored a specific bank warning, her bank reimbursed £14,900 under the APP rules, after a £100 excess. She did not pay the £2,300. Two weeks later a "recovery firm" phoned offering to get the rest back for a fee; she hung up.
Frequently asked
Who should I contact first after a forex scam in the UK?
Call your bank first on 159, then report to Report Fraud at reportfraud.police.uk or on 0300 123 2040 if you live in England, Wales or Northern Ireland. In Scotland, call Police Scotland on 101. Also report the firm to the FCA on 0800 111 6768.
Does Action Fraud still exist?
No. Action Fraud was replaced by Report Fraud, run by the City of London Police, which went live in December 2025 with a full public launch in January 2026. Old Action Fraud links redirect to the new service at reportfraud.police.uk.
Which forex scam payments do UK banks have to refund?
Mainly UK bank transfers. Under the APP reimbursement rules in force since 7 October 2024, banks must usually refund UK-to-UK bank transfers made because of fraud, up to £85,000 with a possible £100 excess. Card, crypto and international payments, and transfers to your own accounts, generally fall outside.
How long do I have to claim a refund for an APP scam?
You must claim within 13 months of the last payment you made to the fraudster. Do not wait for a police investigation to finish; contact your bank immediately and give it your Report Fraud crime reference number when you have it.
Can the FCA get my money back?
No. The FCA regulates firms and can warn the public, take action against unauthorised firms and prosecute some offenders, but it does not recover money for individuals. Your report still helps it warn others and build cases.
Are forex recovery companies legitimate?
Be extremely cautious. Unsolicited offers to recover lost money for a fee are a well-known second scam, and the FCA warns about them. Genuine public bodies never charge to return funds. If you want legal help, find a regulated solicitor yourself.
What is a clone firm?
A clone firm is a fraudster pretending to be a genuine FCA-authorised firm, copying its name, address and FRN but using different contact details. Check the FCA Register yourself and confirm the website, phone and email match the Register entry exactly.
Does the FSCS cover forex scams?
No. The FSCS protects you when an authorised firm fails and cannot return money or assets it held for you, up to £85,000 per person per firm for investments. Money sent to fraudsters, or an unauthorised offshore firm, is not covered.
Related reading
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