How to reach IUX.

How to reach IUX.

IUX says its customer support is available 24 hours a day, 7 days a week. The two channels it points clients to are its ticket system, inside the website and the IUX Trade App, and email at [email protected]. Its contact page says emails get a reply within 24 hours, and its office is listed in Mauritius at Silver Bank Tower, 18 Bank Street, Cybercity, Ebene.

Unlike some brokers, IUX doesn't list a phone line in its Help Center or contact page. Tickets are the main route, and they work best when you send everything support needs in the first message.

Hours24/7
TicketsWebsite headset icon or app Support Center
Email[email protected]
Email replyWithin 24 hours, per IUX
OfficeEbene, Mauritius
Help CenterSelf-service articles by topic

How to submit a ticket

Only registered clients can open tickets, and you must be logged in.

  1. On the website, click the headset icon at the bottom left; in the app, go to Menu > Support Center.
  2. Choose Create Ticket and pick the category that matches your issue.
  3. Describe the problem with the date, time and any relevant account or order numbers.
  4. Attach screenshots or a screen recording if they help.
  5. Submit, then track it under My tickets.

My tickets lists everything you've sent. Open one to see its status and any reply from support.

What to include

IssueSend this
Deposit not creditedTrading account number, full receipt with transaction ID, date and time, registered email
Withdrawal problemAccount number, amount, method and the time of the request
Trade disputeOrder or ticket ID, symbol, time and screenshot of the chart
Verification rejectedThe rejection email and the document you uploaded
Login or app errorScreenshot showing the error, the menu or URL and the time

IUX's Help Center has a full article on screenshots and screen recordings. It recommends showing your account number, the exact error message and the date and time on screen. For videos too large to attach, upload them as an unlisted link and send it to [email protected].

Start a screen recording before you repeat the steps that cause a problem. IUX says a recording of the whole sequence helps its technical team reproduce bugs.

Self-help in the Help Center

IUX's Help Center answers many questions without a ticket. It covers account management, verification, deposits and withdrawals, trading conditions, platforms, risk management and benefits such as LotBack. A few articles worth bookmarking:

  • Why can't I trade? (investor password and free margin checks)
  • IUX deposit not credited (QR codes, bank maintenance and evidence to send)
  • Why can't I withdraw money? (verification, names and refund-to-source)
  • HMR policy (leverage limits around news and market closes)
  • Margin call and stop out (40% and 20% levels)

Account security problems

If you think someone else has access to your account, IUX says to change your login and MT5 passwords immediately, check emails for changes you didn't make, log out of unknown devices and turn on two-factor authentication under Profile > Settings. Then email [email protected]. If you lose your authenticator app and backup code, use Request to reset OTP; IUX limits admin OTP resets to once a day.

Updates and announcements

IUX sends holiday schedules, campaign news, maintenance notices and other important messages by email only, to your registered address, so check spam folders. Routine MT5 maintenance happens every two weeks on Sunday from 05:00 server time, for about 15 to 30 minutes. For disputes you can't settle with support, IUX says it is a member of The Financial Commission; see is IUX safe?.

IUX shares updates on social channels such as Facebook too, but support requests should go through tickets or email so they are logged against your account.

Problems support sees most

Deposits that haven't appeared are near the top of the list. IUX says most come from paying from an account in another name, using an expired or reused QR code, bank maintenance late at night or at weekends, or closing the payment page before the success message. Withdrawal problems usually trace back to unfinished verification or a receiving account that doesn't match your profile name.

Trading questions tend to be quick fixes. Missing buy and sell buttons mean you've logged in with the investor password, and an order that won't open usually means there isn't enough free margin. Rejected documents come with an emailed reason, which tells you exactly what to change before resubmitting.

Getting your trade history

For a complaint or your own records, you'll often need a trade history. In MT5, open the History tab, choose the period and export it. On the IUX website, open History in the left menu and pick Positions, Orders or Deals with a date filter. The IUX Trade App has a History section with an Export option, so you can save the file from your phone.

Keep these records with your payment receipts and IUX's emails. If a dispute can't be settled through support, The Financial Commission route works best when you can show exactly what happened and when.

Response times depend on the channel and the issue. IUX promises email replies within 24 hours, and tickets go straight to the team that handles your category, so picking the right category when you submit saves time. For anything involving money, one ticket per issue is easier to track than several messages about the same payment.

With IUX, the ticket is the support channel. A complete first message with your account number, time and a screenshot is the difference between a fix in one reply and a thread that runs for days.
Jannatul FerdaushWriter, FX Recap
Illustrative case: Sipho, 41, Pretoria

Sipho's card deposit hadn't appeared after 40 minutes. He opened a ticket in the IUX app with his account number, the bank's receipt showing the transaction ID and time, and his registered email. Support matched the payment and credited his account the same afternoon.

Frequently asked

How do I contact IUX support?

Submit a ticket from the website (headset icon) or app (Menu > Support Center), or email [email protected].

Is IUX support available 24/7?

Yes. IUX says its support works 24 hours a day, 7 days a week.

How fast does IUX reply to emails?

IUX's contact page says it replies within 24 hours.

Does IUX have a phone number?

IUX doesn't list a support phone number on its contact page or Help Center; tickets and email are the main channels.

How do I track an IUX ticket?

Open the support area on the website or app and select My tickets to see each ticket's status and replies.

Where is IUX's office?

IUX lists its office at Silver Bank Tower, 18 Bank Street, Cybercity, Ebene, Mauritius.

What should I send IUX about a missing deposit?

Your trading account number, the full receipt with transaction ID, date and time, and your registered email.

How do I reset my IUX authenticator app?

Use Request to reset OTP, complete the identity form and wait for approval; your OTP method then reverts to email. IUX allows one admin reset a day.

How do I get my IUX trade history?

Export it from MT5's History tab, view Positions, Orders or Deals under History on the IUX website, or use Export in the IUX Trade App's History section.

How do I change my IUX OTP method?

Go to Settings > OTP Verification and choose email, SMS or an authenticator app, confirming with a code sent to your current method.

Can I send IUX support a video?

Yes. Attach images or videos to a ticket, or for large files send an unlisted link to [email protected].