Tickmill Customer Support: Chat, Phone, Email and Opening Hours

Tickmill's contact page describes a global customer support team available 24/5 across several channels. Three are listed. An AI chat assistant named Millie is available 24/7. Phone support runs Monday to Friday from 07:00 to 16:00 GMT on +852 5808 7849. Email goes to [email protected], with a response promised within 24 hours on business days.

Weekends are the gap. Millie can answer common questions on Saturday and Sunday, but a person won't deal with an account problem until Monday. Since forex is closed then, that matters most to people trading crypto CFDs or waiting on a payment.

Channels and when to use them

The contact form asks if you are an existing client. New visitors choose a topic such as account opening, partnership request, application status or platform and products. Clients give their account number and pick from login and password queries, deposits and withdrawals, partnerships or other.

Local time conversions

Conversions use GMT with no daylight saving adjustment. For traders in South and South-East Asia, phone support covers the afternoon and evening, which suits people who trade after work. The number carries a Hong Kong country code, so check your call charges or use chat and email.

What Millie can and can't do

An AI assistant is quick at general questions: minimum deposit, account types, where to find a setting. It answers at any hour, which is its main value. What it can't do is make a judgement about your documents, trace a payment or change your account.

For anything tied to your account, ask to be passed to a person or send an email. When you do, give all the details in one message so that the first human reply can solve the problem.

What to include in a request

• Your account number and the wallet or trading account involved.
• Platform and server, such as MT5 and the server number from your email.
• Ticket numbers, symbols and times for any trade query, in platform time.
• Amount, date, method and a receipt for payment queries.
• A screenshot showing the error message.
• What you expected to happen and what happened instead.

A complete first message saves a day. Email replies come within 24 hours on business days, so each round of follow-up questions can add another day to the wait.

Requests that go through support

Many tasks don't need support at all. Deposits, withdrawals, transfers and new accounts are handled in the Client Area or the Tickmill App. Our Tickmill withdrawal guide lists normal timings, so you know when a delay is worth raising.

How to protect yourself from impostors

Tickmill states that it will never ask for sensitive information such as your full card number, CVV code or PIN. If you receive a request like that, it asks you to tell the support team immediately. Use that as your test for any message claiming to come from the broker.

• Reach support only through the contact details on the official website or app.
• Refuse requests for passwords, card numbers, CVV codes or PINs.
• Ignore offers of account management or guaranteed returns on social media.
• Send payments only through the Client Area, never to a personal account.
• Check the sender's domain on any email before clicking a link.

How to make a complaint

1. Write to [email protected] and mark the message as a complaint.
2. Set out the facts in date order with account and ticket numbers.
3. Attach statements, screenshots and earlier correspondence.
4. State the outcome you are asking for.
5. Ask for a reference number and note the date of the reply.

If the answer doesn't resolve the matter, your next step depends on the Tickmill company that holds your account. Clients of Tickmill UK can go to the UK's Financial Ombudsman Service, and clients of Tickmill Europe have routes under Cypriot rules. Anyone with Tickmill Ltd should follow the complaints procedure in its legal documents and can raise unresolved matters with the Seychelles FSA.

Your client agreement names the company, and our Tickmill regulation guide explains which one serves which region. Keep your own file of statements and messages. In a dispute, records decide the outcome.

Education and self-help

Tickmill's site carries an FAQ section, webinars, seminars, video tutorials and a blog, and Tickmill Trader has its own set of tutorial videos on account management, watchlists and chart analysis. A few minutes there often answers a question faster than a ticket.

New clients ask the same things repeatedly: how to verify, how to move money from wallet to trading account, and why a platform login fails. Our guides on opening an account and the trading platforms cover all three.

How to get a faster answer

Lead with the account number and a one-line summary. Follow with what you did, what you expected and what happened, in that order. Attach the screenshot to the first message. Agents can act on a complete report at once, while a vague one starts a round of questions that costs a day by email.

Keep one thread per issue. Three separate emails about the same problem can land with three people. Reply inside the original conversation so its history stays attached, and quote the reference number if you move from email to chat or phone.

Choose your moment for payment queries. Tickmill's payments team works on weekdays from 07:00 to 20:00 GMT, and banks keep their own hours. A question sent on Monday morning GMT gets attention far sooner than one sent on Friday night.

Hold on to everything. Chat transcripts, emails, receipts and monthly statements belong in one folder. Should a disagreement ever reach a regulator or an ombudsman, that folder is your evidence.

Frequently asked

Related reading

• Tickmill regulation
• Tickmill withdrawal
• Tickmill account opening
• Tickmill platforms
• Our full Tickmill review