How to reach FXTM.

How to reach FXTM.

FXTM gives you several ways to reach support: live chat on its website and app, a phone line on +44 20 3734 1025, and a Contact Us form for service requests, partnership requests and claims, which FXTM says it answers within 24 hours. Its chat widget also offers Telegram, WhatsApp and WeChat. For many questions, the Help Centre answers faster than any of them.

FXTM's hours aren't stated the same way everywhere. The contact page lists Monday to Friday 03:00 to 20:00 UTC and weekends 07:00 to 11:00 UTC. Its about page says support is available 24 hours a day, while account pages mention five days a week and the demo page 24/5.

Live chatWebsite and app
Phone+44 20 3734 1025
Contact form replyWithin 24 hours
MessengersTelegram, WhatsApp, WeChat
Hours (contact page)Mon to Fri 03:00 to 20:00 UTC; weekends 07:00 to 11:00 UTC
OfficeExinity Limited, NEX Tower, Cybercity, Ebene, Mauritius

Ways to contact FXTM

ChannelBest forNotes
Live chatQuick questions and payment method problemsFXTM points clients here for withdrawal method issues
Contact Us formLate deposits or withdrawals, claimsReply within 24 hours; attach evidence
PhoneUrgent account issues+44 20 3734 1025
Messenger appsChat on your phoneTelegram, WhatsApp, WeChat via the chat widget
Help CentreSelf-service answersAlso inside the app under Profile > Support

Reporting a late deposit or withdrawal

  1. Check Funds > Transaction History for the status and any reason given.
  2. Open the Contact Us form and choose Customer Service Request.
  3. For a deposit, put 'Status of my Deposit' as the subject.
  4. Include the transaction ID, amount and date, plus a screenshot or receipt showing the money leaving your account.
  5. Submit; FXTM emails a confirmation and replies within 24 hours.

For withdrawals, the transaction ID is the key detail, since it lets the team trace the payment. Our FXTM withdrawal guide explains normal processing times, so you know when a payment is genuinely late.

Using the Help Centre in the app

In the FXTM app, small 'i' icons next to terms explain them without leaving the screen. For more, tap Profile, then the Support tab, which lists the most common topics, from verification and deposits to platforms and withdrawals. At the bottom, Go to Help Centre opens the full knowledge base, where you can search by keyword.

Processing hours to know

Support availability and payment processing aren't the same thing. FXTM's back office processes transfers from 06:00 to 20:00 GMT+2 (GMT+3 in daylight saving) on weekdays and 09:00 to 18:00 on Sundays, while Kenyan clients have 24-hour weekday processing. A withdrawal requested late on Friday may wait for the next window, even if chat is open.

Account security issues

If you're locked out after five wrong passwords, wait 24 hours or reset your password with the four-digit code FXTM emails. After a password or security code change, withdrawals are blocked for 4 hours. FXTM says it will never ask for your password, so treat any message that does as a scam.

Only use contact details from FXTM's own website and app. Scammers often pose as broker 'account managers' on social media.

Getting a fast answer

  • Search the Help Centre first; many common questions have step-by-step answers.
  • Use live chat for payment method questions, as FXTM's own articles suggest.
  • Send everything at once: account number, transaction ID, amount, date and a screenshot.
  • Keep FXTM's confirmation emails and reply on the same thread.
  • Contact support during the hours on the contact page for the quickest response.

Complaints

The Contact Us form has a Claim request type for complaints. Keep your records, including trade history from MetaTrader and transaction history from Funds. If a dispute can't be settled, the regulator that licenses your FXTM company is the next step; our FXTM regulation guide explains which company that is.

Quick checks before you contact support

Several common problems have fixes you can try first. For a deposit or withdrawal, Funds > Transaction History shows the status and, for failed deposits, the reason. Processing times for each payment method are shown when you start a deposit, so you can see whether a payment is really late.

For login trouble, FXTM suggests typing your password rather than pasting it, checking Caps Lock and keyboard language, clearing the browser cache and turning off extensions. In MetaTrader, 'No connection' usually means the wrong server; the right one is listed under Profile > Accounts. 'Trade is disabled' often means the account hasn't had its minimum deposit yet.

Keep your own records too. MetaTrader's history lets you save a statement of your trades, and the FXTM account's Transaction History shows every deposit and withdrawal with its ID. Attaching both to a claim saves several rounds of back-and-forth with support.

Messenger chats are convenient on a phone, but they don't replace the Contact Us form for money issues. A form request carries a ticket, an email confirmation and FXTM's 24-hour reply commitment, which makes it easier to follow up.

FXTM has more contact routes than most brokers, including WhatsApp and Telegram. For money issues, though, use the Contact Us form with the transaction ID attached; it creates a record and gets routed to the right team.
Jannatul FerdaushWriter, FX Recap
Illustrative case: Grace, 34, Nairobi

Grace's withdrawal to her bank hadn't arrived after two business days. She opened the Contact Us form, chose Customer Service Request, and sent the transaction ID from her Transaction History. FXTM replied within a day with the payment reference, which her bank used to find and credit the money.

Frequently asked

How do I contact FXTM?

By live chat on the website or app, phone on +44 20 3734 1025, the Contact Us form, or Telegram, WhatsApp and WeChat through the chat widget.

What are FXTM's support hours?

The contact page lists Monday to Friday 03:00 to 20:00 UTC and weekends 07:00 to 11:00 UTC. Other FXTM pages describe 24/5 or 24-hour support.

How fast does FXTM reply?

FXTM says it replies to Contact Us form requests within 24 hours.

Does FXTM have WhatsApp support?

Yes. FXTM's chat widget offers WhatsApp, Telegram and WeChat.

How do I report a missing FXTM deposit?

Use the Contact Us form with 'Status of my Deposit' as the subject and include the transaction ID, amount, date and proof of payment.

Where is FXTM's office?

Exinity Limited is based at NEX Tower, Rue du Savoir, Cybercity, Ebene, Mauritius.

How do I make a complaint to FXTM?

Use the Contact Us form and choose the Claim request type, attaching your records.

Why is my FXTM account locked?

Five wrong password attempts lock it for 24 hours. Reset the password to get back in sooner.

Does FXTM support work at weekends?

FXTM's contact page lists weekend hours of 07:00 to 11:00 UTC, while some of its pages describe support five days a week.

What request types does the FXTM Contact Us form have?

Service Request, Partnership Request and Claim, with an option to attach a file.

Does FXTM have a phone number?

Yes. FXTM lists +44 20 3734 1025 on its contact page.

Can I get help inside the FXTM app?

Yes. Tap Profile, then Support, for common topics and a link to the full Help Centre; information icons also explain terms.

Should I use WhatsApp or the Contact Us form with FXTM?

Messengers suit quick questions. For deposits, withdrawals and claims, the Contact Us form creates a tracked request with a reply within 24 hours.