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AvaTrade Customer Support: Hours, Languages, Contacts and Complaints
AvaTrade's Client Services team works Monday to Friday, 05:00 to 21:00 GMT in English, with other languages from 06:00 to 15:00 GMT, by chat, phone, email and WhatsApp. Here is how to reach support, what to send, and how to escalate a complaint.
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AvaTrade's Help Center says its Client Services team works Monday to Friday, from 05:00 to 21:00 GMT on the English desk. Native speakers of Spanish, French, Italian, Arabic, Russian, Portuguese and German are available from 06:00 to 15:00 GMT. You can reach them by live chat, phone, email and WhatsApp, and AvaTrade says it provides support in more than 14 languages in total.
Support isn't round the clock, which matters if you trade crypto at weekends. Plan around the hours and channels and problems get solved faster.
| English desk | Monday to Friday, 05:00 to 21:00 GMT |
|---|---|
| Other languages | 06:00 to 15:00 GMT |
| Channels | Live chat, phone, email, WhatsApp |
| Languages | More than 14 |
| Complaints | [email protected] with the Complaint Form |
| Self-help | Help Center and AvaAcademy |
How to contact AvaTrade
- Live chat: the chat bubble on AvaTrade's website and Help Center.
- Phone: local numbers by country are listed on AvaTrade's contact page.
- WhatsApp: linked from the contact page.
- Email: a contact form on the website; AvaOptions demo extensions go to [email protected].
- Account Manager: funded clients can contact their assigned manager.
AvaTrade's contact page notes that response times may be longer than usual at busy times. Chat is usually the quickest route for simple questions.
Which channel to use
| Need | Best channel |
|---|---|
| Quick platform or account question | Live chat |
| Withdrawal or payment problem | Email or chat, with transaction details |
| Swap-free or Professional requests | Customer Services or your Account Manager |
| Extending a demo | Customer Services before it expires |
| Formal complaint | Complaint Form to [email protected] |
What to include
- Your account number and the platform you use.
- The date and time of the problem, and any order or transaction numbers.
- A screenshot of any error message.
- For wire transfers, a copy of the SWIFT confirmation or receipt.
- A bank statement showing the transfer and fees, if a withdrawal arrived short.
Self-help first
AvaTrade's Help Center answers most questions on deposits, withdrawals, verification, platforms and trading conditions. Its own tip: type a question with more than one word, and rephrase it if nothing matches. AvaAcademy, AvaTrade's free education site, covers trading basics and platform tutorials.
Common problems and first steps
| Problem | First step |
|---|---|
| Can't log in | Reset your password; clear cache; try another platform |
| Documents rejected | Check the reason under Upload Documents |
| Withdrawal delayed | Check verification, bonus volume, margin and method |
| EA disabled | Add margin, fix settings, ask support to re-enable |
| Demo expired | Ask support to extend, or add a new demo |
| Can't change email | Contact Client Services |
Making a complaint
- Raise the issue with Client Support first; AvaTrade says many problems are misunderstandings resolved quickly.
- If it isn't resolved, download the Complaint Form from AvaTrade's Legal Documents page.
- Email it with supporting evidence to [email protected] to log a formal complaint.
- If you remain unhappy, escalate to the regulator or dispute body for your AvaTrade company.
Our AvaTrade regulation guide shows which company and regulator cover your account.
Weekend and out-of-hours issues
Markets open on Sunday at 21:00 GMT and close on Friday at 21:00 GMT, and crypto trades 24/7, but Client Services runs on weekdays. Plan for that: set stop losses before the weekend, keep enough margin, and save non-urgent questions for Monday.
Before you trade crypto at the weekend, make sure you can manage positions yourself, because support may not be available until Monday.
Phone numbers by region
| Country | Number on AvaTrade's contact page |
|---|---|
| Ireland | +353 1 902 6720 |
| South Africa | +27 21 891 9720 |
| Nigeria | +234 201 344 0914 |
| Kenya | +254 20 878 0216 |
| Malaysia | +60 3 7890 3866 |
| Singapore | +65 3125 5660 |
| Australia | +61 2 7201 8721 |
Numbers as listed on AvaTrade's contact page on 1 October 2026. Check the page for your country, as numbers can change.
Before you contact support
- Search the Help Center with a full question.
- Note your account number, platform and the exact time of the problem.
- Take a screenshot of any error.
- For payments, have the transaction ID or bank confirmation ready.
- Check the support hours, especially near weekends.
Your Account Manager
Funded clients can go to their Account Manager for account-level requests, such as checking bonus eligibility, setting an account as swap-free or closing an account. AvaTrade's VIP tiers add senior relationship managers and quicker responses. Our AvaTrade account types guide covers the VIP programme.
Help Center topics worth bookmarking
- Deposits, withdrawals and the return-to-source rule.
- Verification documents and the 14-day deadline.
- Swap-free accounts and Professional status.
- AvaProtect, MarginControl and stop out levels.
- Platform set-up, EAs and login problems.
Languages
Besides the English desk and native-language staff, your account area can be shown in 25 languages: open Personal Details, edit the language line and submit. AvaTrade also runs regional versions of its website in many languages, which carry local phone numbers and payment methods.
Updating your details
Most personal details can be edited in your account area, where you can also change your password. Email addresses are different: AvaTrade asks you to contact Client Services to change one, because each email can only be registered once. Keep your phone number and address current, since mismatches with your documents slow down verification and withdrawals.
Put every money-related request in writing and keep the reply. If a complaint ever has to go to the regulator, a clear email trail with dates and account numbers is what makes it straightforward.
Diego's bank wire withdrawal arrived $35 short. He emailed AvaTrade with a bank statement showing an intermediary bank charge. Support explained that AvaTrade covers transfer fees up to $100 but not charges from intermediary banks, and Diego asked his bank to avoid intermediaries on future transfers.
Frequently asked
What are AvaTrade's support hours?
Monday to Friday, 05:00 to 21:00 GMT on the English desk, and 06:00 to 15:00 GMT for other languages.
How can I contact AvaTrade?
By live chat, phone, email or WhatsApp. Local phone numbers are listed on AvaTrade's contact page.
Does AvaTrade have 24/7 support?
No. Client Services works on weekdays, although crypto trading runs 24/7.
What languages does AvaTrade support?
AvaTrade says more than 14, with native-language staff for Spanish, French, Italian, Arabic, Russian, Portuguese and German.
How do I complain to AvaTrade?
Contact Client Support first, then send the Complaint Form with evidence to [email protected].
How do I change my AvaTrade email address?
Ask Client Services to change it; each email can only be registered once.
Does AvaTrade offer WhatsApp support?
Yes. AvaTrade lists WhatsApp alongside chat, phone and email on its contact page.
How do I close my AvaTrade account?
Withdraw your funds first, then email your Account Manager or Client Services asking for the account to be closed.
Where are AvaTrade's legal documents?
On the Legal Documents page of AvaTrade's website, which also holds the Complaint Form.
Does AvaTrade offer free education?
Yes. AvaTrade says enrolment in its AvaAcademy courses is free.
Can I get help from AvaTrade in Arabic?
Yes. AvaTrade has native Arabic-speaking staff, available from 06:00 to 15:00 GMT on weekdays.
Does AvaTrade support work at weekends?
Client Services works Monday to Friday. Crypto trades 24/7, so set stops and check margin before the weekend.
Can AvaTrade support extend my demo?
Yes. Ask Customer Services before the 60-day demo expires and say how long you need it extended.
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