Pepperstone Customer Support: Hours, Phone, Email and Live Chat

Pepperstone says its support desk is open 24 hours a day from Monday to Friday and 18 hours a day at weekends. Clients can write to [email protected], call, use live chat on the website, or message the Asia-Pacific teams on WhatsApp, LINE and WeChat in their own language and time zone.

Funding questions have their own address, [email protected], and high-volume clients can reach the premium team at [email protected]. Premium and Pro clients are assigned an account manager.

Which contact to use

The help centre

Pepperstone's help centre on its website groups answers into account support, deposits and withdrawals, platforms and tools, and trading accounts and conditions. It explains things like the Standard account's 1-pip mark-up and why a trade may close on its own, for example when a stop loss, take profit or the automatic stop-out is triggered.

Getting a faster answer

• Include your account number and the platform you use.
• For trade questions, give the ticket number, symbol and time with the time zone.
• Attach screenshots of error messages.
• For payment questions, include the date, amount and method.
• Write from the email address registered on your account.

Staying safe when you contact support

Scammers pose as broker staff. Pepperstone says it never asks for login or payment details in unsolicited messages and never asks you to send crypto. Use only the contacts shown on pepperstone.com, and never share your password or 2FA codes, even with someone who claims to work for Pepperstone.

What support can and can't do

Support staff can explain how an account, platform or payment works, chase a deposit, reset access and pass a complaint on. They can't give personal advice on whether to buy or sell, and they can't reverse a loss caused by normal market movement, a stop loss being hit or an automatic stop-out. Pepperstone's terms say that it gives general information only and that trading decisions are yours.

Expect slower replies around big news events and at the Sunday market open, when many traders write at once. A short, complete first message, with the account number, ticket and screenshots, usually saves a round of follow-up questions and gets the matter to the right team on the first try.

Complaints

If support can't fix a problem, the Bahamas company has a complaints notice among its legal documents explaining its process. Write a dated complaint that sets out the facts, keep copies of every message, and ask for a reference number. Clients of the UK, EU and Australian companies also have access to their own country's dispute schemes.

Frequently asked

Related reading

• Pepperstone withdrawal
• Pepperstone account opening
• Pepperstone regulation
• Pepperstone platforms
• Our full Pepperstone review