How to reach FP Markets.

How to reach FP Markets.

FP Markets says its multilingual customer support team is available 24/7 by email, live chat and phone. Its contact page lists a toll-free number, live chat on every page of its website and the email address [email protected], and on mobile you can also reach it through WhatsApp, Messenger, Telegram, Instagram and Twitter. Behind the front line sit specialist teams for documents, payments and partners.

Sending each request to the right team saves a lot of back-and-forth.

Availability24/7, multilingual
Live chatOn every page of the website
Email[email protected]
PhoneToll-free number on the contact page
MessagingWhatsApp, Messenger, Telegram, Instagram, Twitter
CallbackCallback request form

Which team to contact

RequestTeam and email
General questions, VPS, reactivating an accountSupport: [email protected]
Documents, personal details, Islamic conversion, email changeOnboarding: [email protected]
Missing deposits, card refunds, SWIFT copiesAccounting: [email protected]
Closing an account, broker transfersCash team: [email protected]
Linking to an introducing brokerPartners: [email protected]

Contact channels

  • Live chat: on any page of FP Markets' website; the quickest for simple questions.
  • Phone: the toll-free number on the contact page.
  • Email: [email protected], or the specialist teams above.
  • Callback: fill in the callback request form and a team member calls you.
  • Messaging apps: WhatsApp, Messenger, Telegram, Instagram and Twitter on mobile.

FP Markets' contact page shows office hours of Sunday to Friday, 22:00 to 22:00 GMT, alongside its 24/7 support statement.

Trading by phone

FP Markets' FAQ says its dealing desk will take trade instructions over the phone. That is useful if your platform or connection fails while you have positions open.

What to send with a request

  • Email from your registered address, so FP Markets can identify you.
  • Include your trading account number.
  • For payments: method, amount, date and any reference or SWIFT copy.
  • Platform issues: a screenshot of the error.
  • Detail changes: supporting documents, such as a marriage certificate or proof of address.

Common issues and fixes

IssueFirst step
Forgot Client Portal passwordUse Forgot Password on the login page
Account disabled after inactivityEmail support from your registered address to reactivate
Wire deposit not arrivedAfter 7 to 10 working days, send the SWIFT copy to accounting
Card refund not arrivedAfter 7 business days, ask accounting for the ARN
Account hackedChange all FP Markets passwords; email onboarding to change email
EA account set to read-onlyFix the EA settings and contact support

Complaints and disputes

  1. Raise the issue with Customer Support first, in writing.
  2. Keep the ticket or email references and replies.
  3. If it isn't resolved, follow FP Markets' Dispute Resolution Process, published with its legal documents.
  4. Clients of FP Markets' ASIC or CySEC companies may also have access to that regulator's complaint channels.

Our FP Markets regulation guide explains which company holds your account.

Self-help resources

FP Markets' FAQ covers account opening, funding and withdrawals, MetaTrader, TradingView, swaps and troubleshooting, and it publishes short tutorial videos on tasks such as logging in, installing EAs and adding demo funds. Its research team also sends daily technical analysis emails to clients who sign up.

Security reminders

  • Turn on two-factor authentication in the Client Portal.
  • Never share your master password; use the investor password if someone needs read-only access.
  • Contact FP Markets only through the channels listed on its website.

Before you contact support

  1. Search FP Markets' FAQ, which covers most account, funding and platform questions.
  2. Note your account number and the exact time of the problem.
  3. Take screenshots of any error.
  4. Have payment references or SWIFT copies ready.
  5. Use your registered email address.

Updating your details

Name and address changes go to the onboarding team with supporting documents, and so do email address changes. Client Portal passwords are reset with the Forgot Password link, and trading passwords from the Client Portal.

Messaging apps and social media

On mobile, FP Markets can be reached through WhatsApp, Messenger, Telegram, Instagram and Twitter, and it posts news on Facebook, LinkedIn and Instagram. Use these for quick questions, but send documents and payment details only through the Client Portal or FP Markets' official email addresses.

Partners and introducing brokers

Questions about introducing brokers and affiliates go to the partners team. FP Markets' FAQ says the standard IB commission is US$5 per lot on Standard accounts and US$2 per lot on Raw, paid on forex, metals, crypto, oil and indices, and that IBs need identity and address documents to apply.

Getting the fastest answer

For a quick question, such as where to find a setting or how a fee works, live chat is usually fastest because it connects you to a person in real time. Anything involving money, documents or a change to your account is better by email: send it to the specialist team from your registered address, so there is a written record and the request reaches the people who can act on it.

If a matter is urgent and you have open positions, phone support or the dealing desk. FP Markets says the dealing desk takes trade instructions by phone, which can protect a position if your platform or connection fails. Keep FP Markets' toll-free number saved on your phone for that reason.

Whatever the channel, give your account number at the start and describe the problem with dates, amounts and screenshots. Clear first messages are the single biggest factor in how quickly support can help.

FP Markets' specialist mailboxes are the shortcut: send documents to onboarding and payment questions to accounting, from your registered email, and requests skip the general queue.
Jannatul FerdaushWriter, FX Recap
Illustrative case: Kamal, 37, Colombo

Kamal's bank wire to FP Markets hadn't arrived after eight working days. He emailed the SWIFT copy from his registered address to the accounting team, which traced the transfer with its bank. The funds were credited two days later.

Frequently asked

Is FP Markets support available 24/7?

FP Markets says its multilingual support team is available 24/7 by email, live chat and phone.

How do I contact FP Markets?

By live chat on its website, email at [email protected], the toll-free phone number, a callback request, or messaging apps such as WhatsApp and Telegram.

Who handles FP Markets documents and personal details?

The onboarding team at [email protected].

Who do I contact about a missing FP Markets deposit?

FP Markets' accounting team at [email protected], with your SWIFT copy for wires.

Can I place a trade by phone with FP Markets?

Yes. FP Markets says its dealing desk takes trade instructions over the phone.

How do I complain to FP Markets?

Contact support in writing first, then follow the Dispute Resolution Process in FP Markets' legal documents.

How do I change my email address at FP Markets?

Email the onboarding team at [email protected] from your registered address.

Does FP Markets send market analysis?

Yes. Clients can sign up for FP Markets' daily technical analysis emails.

Who handles introducing broker questions at FP Markets?

The partners team at [email protected].

What are FP Markets' office hours?

Its contact page lists Sunday to Friday, 22:00 to 22:00 GMT, alongside 24/7 multilingual support.

Can I request a callback from FP Markets?

Yes. Fill in the callback request form and a team member will contact you.

What should I do if my FP Markets account is hacked?

Change all your FP Markets passwords immediately and email the onboarding team if your email address needs changing.